Returns and complaints

All products purchased through the online store can be returned within 14 days from the date of delivery of the product.

In the case of a return or complaint, the product should be delivered to the store along with information about the reason for returning the product. For this purpose, you can use the Return or Complaint Form prepared by us. The cost of returning the goods to the company's headquarters is borne by the customer. After returning the product, the shipping costs (at the lowest rate available from the seller) will be refunded together with the returned goods. All information regarding the return and complaint of goods can be obtained in the regulations.




Download return form: Return form

In accordance with applicable legal regulations, you can return items purchased from us without giving a reason up to 14 days from the date of purchase. To withdraw from the contract and return the product purchased from us, complete the return statement and send it to our address together with the returned product / products:


Please send returns to:


Light of Hummingbird Aleksandra Grotha
Sosnowiecka 15
40-353 Katowice


Shipping costs are borne by the Buyer.


The product cannot bear traces of use.

Proof of purchase must be attached to the package with the statement and the returned product/products.




To file a complaint, follow the steps below:


1. Complaint form - download here


Fill out the complaint form and attach it to the shipment. The document should contain the following data: name and surname, e-mail address or correspondence address, telephone number, indication of the name and type of product, reason for the complaint, date of purchase and occurrence of the defect


2. Returning the product


When submitting a complaint, please send the product back together with a copy of the proof of purchase.


3. Shipping


The product under complaint should be sent to the following address:

Light of Hummingbird Aleksanra Grotha
Sosnowiecka 15
40-353 Katowice

 Shipping costs are borne by the Buyer.

Shipping costs are refunded after a positive consideration of the complaint.

The complaint handling time is 14 working days.



Before submitting a complaint, contact us by phone or e-mail - it will facilitate and speed up the complaint process.


Contact details:

Tel. +48 510 691 227 - from 10 - 16


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